Shipping policy

By placing an order with Card Care, you acknowledge that you have read, understood, and agreed to the following Shipping Policy.

1. Customer Responsibility

Customers are solely responsible for arranging, packaging, and shipping their cards to Card Care.

We strongly recommend using:

  • A rigid protective holder (Card Saver or equivalent)
  • Additional protective packaging to prevent movement during transit
  • A tracked shipping service
  • Appropriate insurance based on the value of your cards

Card Care accepts no responsibility for cards that are lost, stolen, delayed, misdelivered, or damaged before they are successfully delivered to our facility.

2. Return Shipping

Completed orders will be returned using the shipping option selected during checkout.

Once your parcel has been lodged with the shipping carrier and tracking has been issued, responsibility for the shipment transfers to the carrier.

Card Care is not liable for delays, loss, theft, damage, mis delivery, or failed delivery once the parcel has been accepted by the shipping provider.

3. Customs, Duties & Import Fees

For all international orders, the customer is solely responsible for all:

  • Customs duties
  • Import taxes
  • GST, VAT or sales taxes
  • Brokerage fees
  • Clearance fees
  • Processing fees
  • Government charges
  • Any other import-related costs imposed by the destination country.

These charges are not included in our prices and will not be reimbursed by Card Care.

If customs fees are refused, unpaid, or result in a shipment being returned, delayed, seized, abandoned, or destroyed, Card Care accepts no responsibility for any associated losses or costs.

Any additional shipping costs incurred due to refused customs charges must be paid by the customer before the order can be resent.

4. Delivery Timeframes

Our turnaround estimates and courier delivery estimates are approximate only.

Card Care does not guarantee delivery dates and is not responsible for delays caused by:

  • Postal services
  • Courier companies
  • Customs inspections
  • Public holidays
  • Extreme weather
  • Industrial action
  • Security inspections
  • Government agencies
  • Flight disruptions
  • Force majeure events
  • Any circumstances beyond our reasonable control.

Delays do not entitle customers to refunds, compensation, discounts, or cancellation of services.

5. Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided is accurate and complete.

If a parcel is returned due to an incorrect address, failure to collect the parcel, refusal of delivery, or any customer error, additional shipping charges must be paid before the order is resent.

Card Care is not responsible for parcels delivered to an address supplied incorrectly by the customer.

6. Insurance

Insurance is optional unless otherwise stated.

If you choose not to purchase shipping insurance (where available), you acknowledge that you assume the risk of loss or damage during transit.

Any claims relating to shipping loss or transit damage must be made directly with the shipping carrier.

7. High-Value Cards

Customers are responsible for declaring the value of their cards and selecting an appropriate shipping service.

Card Care recommends that high-value cards be shipped using a fully tracked and insured service appropriate to their market value.

Card Care will not reimburse customers for losses arising from insufficient insurance coverage selected by the customer.

8. International Shipments

International shipments may be opened, inspected, delayed, or held by customs authorities without notice.

Card Care has no control over customs procedures and accepts no liability for customs processing times, inspections, import restrictions, or decisions made by customs authorities.

Customers are responsible for ensuring that importing trading cards into their country complies with all applicable laws and regulations.

9. Risk of Transit

Risk relating to shipping remains with the relevant shipping carrier while items are in transit.

Card Care's responsibility is limited to properly packaging and lodging completed orders with the selected shipping provider.

10. Limitation of Liability

To the maximum extent permitted by law, Card Care shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising from shipping or delivery, including but not limited to:

  • Loss of market value
  • Loss of grading opportunities
  • Missed submission deadlines
  • Missed events or conventions
  • Lost profits
  • Loss of collectible value
  • Emotional distress arising from shipping delays or transit issues

Our liability for shipping-related matters is limited to the extent required under applicable consumer law.

11. Acceptance of These Terms

By placing an order with Card Care, you acknowledge that you have read and accepted this Shipping Policy and agree that all shipping is undertaken subject to these terms.